“If you don’t listen to your customers, someone else will”. Sam Walton⁠

The process of knowing your customers has become very important globally. 🌎⁠

2 main reasons why you should listen to customers :⁠

✔️Improve customer loyalty.
Listening to their feedback is the best way to keep pace with customer demand and fulfill their short and long-term expectations.⁠

✔️Reduce customer churn⁠. When customers don’t feel valued during a service interaction, they’re quick to look to your competitors for help.⁠

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