Privacy Policy

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Flowr Agency is committed to protecting your privacy. Contact us at hello@flowragency.com if you have any questions or problems regarding the use of your personal data and we will be happy to assist you.

By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Summary

  1. Definitions used in this Privacy Policy
  2. Collection of information
  3. Use of information
  4. Confidentiality of information
  5. Disclosure to third parties
  6. Protection of information
  7. Unsubscribe
  8. Consent
  9. Use of cookies
  10. Contact information
  11. Controlling authority

1. Definitions

Personal data - any information relating to an identified or identifiable natural person.
Treatment - any operation or set of operations on personal data or sets of personal data.
Person concerned - a natural person whose personal data are processed.
Child - a natural person under the age of 16.
We/we (with or without capitals) - Flowr Agency

2. Information gathering

We collect information when you browse our site and when you use the contact form. The information collected includes your name, email address, phone number and/or message. In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware, browser language, geographic location and the page you request.

3. Use of information

Any information we collect from you may be used to:

  • Personalize your experience and meet your individual needs
  • Improve our website
  • Improve customer service and your support needs
  • Contact you by e-mail or telephone
  • Improve your customer experience
  • Fulfill a legal or contractual obligation
  • Personalize your experience and meet your individual needs

Your data is kept for marketing purposes for a maximum of 3 years. You can request the deletion or anonymisation of your data at any time.

4. Confidentiality of information

We are the sole owners of the information collected on this site. Your personal information will not be sold, traded, transferred, or given to any other company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction.

5. Disclosure to third parties

We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.

We process your personal data in order to fulfil the obligations arising from the law and/or to use your personal data for the options provided by the law. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymised. We will retain your billing information and other information collected about you for as long as is necessary for accounting purposes or other obligations under the law, but for no longer than 10 years.

We do not share your personal data with strangers. In some cases, your personal data is shared with our trusted partners to enable the provision of the service or to improve your customer experience. To see what cookies we collect to enhance your browsing experience, you can visit our cookie policy.

We only work with processing partners who are able to ensure an adequate level of protection for your personal data. We disclose your personal data to third parties or officials when we are legally obliged to do so. We may disclose your personal data to third parties if you have consented to this or if there are other legal grounds.

6. Protection of information

We implement a variety of security measures to keep your personal information safe. Only employees who need to perform a specific job (for example, the secretarial staff or the website) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.

We do our best to ensure the security of your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymity and pseudonymity where appropriate. We monitor our systems for vulnerabilities and attacks. Our website is protected against attacks and spam. We monitor all attempts and regularly adjust our security measures.

Although we do our best, we cannot guarantee the security of the information. However, we promise to inform the relevant authorities in the event of a data breach. We will also inform you if your rights or interests are threatened. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

7. Unsubscribe

We use the email address you provide to send you information and respond to your appointment requests. If at any time you wish to stop receiving emails, you can let us know by writing to hello@flowragency.com

You can also request the anonymization of your personal data by simply sending us your email.

8. Consent

By using our site, you consent to our privacy and cookie policy. Your consent applies to www.flowragency.com

9. Use of cookies

Our cookies improve access to our site and identify repeat visitors. In addition, our cookies enhance the user experience by tracking and targeting user interests. However, this use of cookies is in no way linked to any personally identifiable information on our site.

You can change or withdraw your consent to our website's cookie statement at any time.

What are cookies?

Cookies are small text files used to store small pieces of information. Cookies are stored on your device when the website is loaded on your browser. These cookies help us to make the website work properly, to make it more secure, to provide a better user experience, to understand how the website works and to analyse what works and where we can improve.

How do we use cookies?

On most online services, our website uses both proprietary and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any of your personally identifiable information. Third party cookies used on our websites are used to understand how the website works, your interaction with our website, the security of our services, the delivery of advertisements that interest you and all to provide you with a better user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, the website pages viewed, the source of the visit etc. This data helps us to understand and analyse the performance of the website and the areas where it needs to be improved. This data helps us to understand and analyse the performance of the website and areas for improvement.

Functional: These are the cookies that help some non-essential functionality on our website. These features include embedding content such as videos or sharing content on the website on social media platforms.

Preferences: These cookies help us to save your settings and browsing preferences, such as language preferences, so that you can have an optimal experience the next time you visit the site.

How can I control cookie preferences?

If you decide to change your preferences later in your browsing session, you can click on the "Privacy Policy and Cookies" tab on your screen. This will redisplay the consent notice, allowing you to change your preferences or withdraw your consent completely.

You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic to our website. Google has its own privacy policy which you can read about here. If you wish to opt out of Google Analytics tracking, visit the Google Analytics opt-out page.

10. Contact information

Address 64 triq San Frangisk, Bormla BLM 9064, Malta

Mail : hello@flowragency.com

Tel : 06 58 92 87 52

11. Controlling authority

CNIL - National Commission for Information Technology and Civil Liberties

Website: http://www.cnil.fr/
Telephone: 01 53 73 22 22

We reserve the right to change this privacy policy. The last modification was made on September 18, 2021.