Legal information

Flowr Agency

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Company : Flowr Agency Ltd.
Publisher:
Loïc Moncany
Govt. UID:  C95600
VAT :  MT27366407
Address:64 Triq San Frangisk, Bormla BLM 9064, Malta
Phone: +33766277607

Webdesign

Company : Flowr Agency
Webmasters : Loïc Moncany & Pauline Jeannerot

Company no: C95600
www.flowragency.com

Host

Company: CloudWays
Address: 52 Springvale, Pope Pius XII Street Mosta MST2653, Malta

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General conditions of use of the site and the services offered.

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and the applicable International Regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the Site.

Use of the site implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, so users of the site are invited to consult them regularly.

This website is normally accessible to users at all times. An interruption for technical maintenance may however be decided by , which will endeavour to inform users in advance of the dates and times of the intervention. The website is regularly updated by the person responsible. In the same way, the legal mentions can be modified at any time: they are nevertheless imposed to the user who is invited to refer to them as often as possible in order to take note of them.

Description of services provided

The purpose of the website is to provide information about all of the company's activities. The company strives to provide information on the website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in the updating, whether they are of its own making or of the making of third-party partners who provide it with this information.

All information on the site is given as an indication and is likely to change. Moreover, the information on the site is not exhaustive. It is given subject to modifications having been made since its publication.

Contractual limitations on technical data

The site uses JavaScript technology. The website cannot be held responsible for any material damage related to the use of the site. Moreover, the user of the site undertakes to access the site using recent equipment, free of viruses and with a last generation updated browser. The site is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: No. 2016-679)

The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructures, in the event of a failure of its infrastructures or if the Services generate traffic deemed abnormal.

Flowr Agency and the host cannot be held responsible in case of malfunctioning of the Internet network, telephone lines or computer and telephone equipment due to network congestion preventing access to the server.

Intellectual property and counterfeiting

Flowr Agency is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or the process used, is forbidden, except with the prior written permission of :

Any unauthorized use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

Limitations of liability

Flowr Agency acts as the publisher of the website and is responsible for the quality and truthfulness of the Content it publishes.

Flowr Agency cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the website, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.

Flowr Agency cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the website. Interactive spaces (possibility to ask questions in the contact area) are available to users. Flowr Agency reserves the right to delete, without prior notice, any content posted in this area that would contravene the legislation applicable in France, in particular the provisions relating to data protection. If need be, the company also reserves the possibility of calling into question the civil and/or penal responsibility of the user, in particular in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

Personal data management

The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

Persons responsible for the collection of personal data

For the Personal Data collected during the creation of the User's personal account and during his navigation on the Website, the person in charge of the processing of the Personal Data is: Flowr Agency

As the person in charge of processing the data it collects, it undertakes to comply with the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with full information on the processing of their personal data and to maintain a register of processing in accordance with the reality. Whenever it processes Personal Data, takes all reasonable steps to ensure the accuracy and relevance of the Personal Data to the purposes for which it is processed.

Purpose of the data collected

Flowr Agency may process all or part of the data:

  • to enable navigation on the Site and the management and traceability of services ordered by the user: connection and use data of the Site, invoicing, order history, etc.
  • to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for navigation, IP address, password (hashed)
  • to improve navigation on the Site: connection and usage data
  • to conduct optional satisfaction surveys on: email address
  • to carry out communication campaigns (sms, email): telephone number, email address

Flowr Agency does not sell your personal data, which are only used for statistical and analysis purposes.

Right of access, rectification and opposition

In accordance with the European regulations in force, the Users of have the following rights:

  • right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of Users' data right of blocking or deletion of Users' personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time (Article 13-2c GDPR)
  • right to limit the processing of Users' data (Article 18 GDPR)
  • right to object to the processing of Users' data (Article 21 RGPD)
  • the right to portability of data provided by Users, when such data are subject to automated processing based on their consent or on a contract (Article 20 RGPD)
  • the right to define the fate of Users' data after their death and to choose who will have to communicate (or not) their data to a third party that they will have previously designated

As soon as it is aware of the death of a User and in the absence of instructions from him, it undertakes to destroy his data, unless their retention is necessary for evidential purposes or to meet a legal obligation.

If the User wishes to know how his Personal Data is used, ask to rectify them or oppose their processing, the User may contact in writing at the following address

hello@flowragency.com

In this case, the User must indicate the Personal Data that he/she would like to be corrected, updated or deleted, identifying himself/herself precisely with a copy of an identity document (identity card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed by law, in particular with regard to the conservation or archiving of documents. Finally, Users may file a complaint with the supervisory authorities, and in particular with the CNIL (https://www.cnil.fr/fr/plaintes).

Non-disclosure of personal data

Flowr Agency refrains from processing, hosting or transferring the Information collected on its Clients to a country located outside the European Union or recognized as "non-adequate" by the European Commission without informing the client in advance. However, Flowr Agency remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).

Flowr Agency undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Client's Information is brought to the attention of Flowr Agency, Flowr Agency will inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, we do not collect any "sensitive data".

The User's Personal Data may be processed by subsidiaries of and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of the Users are mainly the agents of our customer service.

Types of data collected

With regard to users of a Site, we collect the following data which are essential to the functioning of the service, and which will be kept for a maximum period of months after the end of the contractual relationship:

Flowr Agency also collects information that improves the user experience and offers contextualized tips:

These data are kept for a maximum of months after the end of the contractual relationship.

Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the site is published without the knowledge of the user, exchanged, transferred, given up or sold on some support to thirds. Only the assumption of the repurchase of and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in its turn held of the same obligation of conservation and modification of the data with respect to the user of the site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Hypertext links, cookies and internet tags

The site contains a number of hyperlinks to other sites, set up with the authorization of . However, the company does not have the possibility of checking the content of the sites thus visited, and consequently will not assume any responsibility for this fact.

Unless you decide to deactivate the cookies, you accept that the site can use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.

Cookies

A "cookie" is a small information file sent to the User's browser and stored within the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies will not damage the User's terminal in any way.

Flowr Agency may process the User's information regarding his visit to the Website, such as the pages consulted and the searches made. This information allows us to improve the content of the Website and the User's navigation.

See our cookie policy.

Applicable law and jurisdiction.

Any dispute arising in connection with the use of the site is subject to Maltese law.

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