If you take the time to understand the questions your customers and prospects have about your product or service, you will lay the foundation for great digital success.

"If you don't listen to your customers, someone else will. Sam Walton

The process of knowing your customers has become very important globally. 🌎

2 main reasons why you should listen to customers.

✔️Improve customer loyalty.

Listening to their feedback is the best way to keep up with customer demand and meet their expectations in the short and long term.

✔️Reduce customer churn. When customers don't feel valued during a service interaction, they quickly turn to your competitors for help.